1. Shipping Information

At Lavish Whim, we are committed to delivering your precious jewellery and accessories safely and securely. We understand the importance of protecting your valuable purchases during transit.

2. Processing Time

Standard Processing: 1-2 business days

Rush Processing: Same day (orders placed before 2 PM EST)

Custom Orders: 3-5 business days

Engagement Rings: 5-7 business days for sizing and quality checks

3. Shipping Methods

3.1 Domestic Shipping (Within Country)

Standard Shipping: 3-5 business days - FREE on orders over $100

Express Shipping: 1-2 business days - $15.99

Overnight Shipping: Next business day - $29.99

3.2 International Shipping

Standard International: 7-14 business days - $25.99

Express International: 3-7 business days - $45.99

Premium International: 2-5 business days - $65.99

4. Packaging and Security

4.1 Secure Packaging

All jewellery is packaged in protective jewellery boxes

Items are wrapped in anti-tarnish cloth

Packages are sealed with tamper-evident tape

High-value items are shipped in inconspicuous packaging

4.2 Insurance Coverage

All orders are automatically insured up to $500

High-value items (over $500) require additional insurance

Insurance claims must be filed within 30 days of delivery

5. Shipping Restrictions

5.1 Restricted Items

Certain jewellery items may be restricted in specific countries

Custom or personalised items may have longer processing times

Some items may require special handling or documentation

5.2 Address Requirements

Complete and accurate shipping address is required

PO Boxes are accepted for standard shipping only

Signature confirmation required for orders over $200

6. Tracking and Delivery

6.1 Order Tracking

Tracking numbers are provided via email

Real-time updates available on our website

SMS notifications available for express orders

6.2 Delivery Confirmation

Signature required for orders over $200

Delivery attempts will be made as per carrier policy

Undelivered packages will be returned to sender after 7 days

7. International Shipping Details

7.1 Customs and Duties

Customers are responsible for any customs duties and taxes

Duties vary by country and item value

We provide all necessary customs documentation

7.2 International Restrictions

Some countries have restrictions on jewelry imports

Certain materials may be prohibited in specific regions

We comply with all international shipping regulations

8. Shipping Delays

8.1 Weather and Natural Disasters

Severe weather may cause shipping delays

We will notify customers of any significant delays

Alternative shipping methods may be offered

8.2 Carrier Issues

We work with multiple carriers to minimise delays

Alternative shipping options available upon request

Customer service will assist with tracking issues

9. Lost or Damaged Packages

9.1 Lost Packages

Report lost packages within 7 days of expected delivery

We will investigate and provide resolution within 5 business days

Replacement or full refund will be provided for lost items

9.2 Damaged Packages

Report damage immediately upon delivery

Photographs of damage may be required

Replacement or repair will be provided at no cost

10. Special Shipping Services

10.1 White Glove Service

Available for high-value items ($1000+)

Personal delivery and setup service

Additional $50 fee applies

10.2 Gift Wrapping

Complimentary gift wrapping available

Gift message included at no extra charge

Gift receipts provided upon request

11. Contact Information

For shipping inquiries or issues, please contact us:
Lavish Whim Shipping Department
Email: lavishwhim@gmail.com
Phone: +92 327 4952566
Hours: Monday-Friday, 9 AM - 6 PM EST

12. Policy Updates

We reserve the right to update this shipping policy at any time. Changes will be posted on this page and will be effective immediately. This Shipping Policy is effective as of January 15, 2025, and applies to all orders placed through the Lavish Whim website.