Refund Policy
1. Return and Refund Overview
At Lavish Whim, we want you to be completely satisfied with your jewellery purchase. We offer a comprehensive return and refund policy designed to give you peace of mind when shopping for precious jewellery and accessories.
2. Return Eligibility
2.1 Eligible Items
- All jewellery items in original condition
- Items with original tags and packaging
- Unworn and unused items
- Items returned within 30 days of delivery
2.2 Non-Returnable Items
- Custom or personalised jewellery
- Engagement rings (unless defective)
- Items worn or damaged by customer
- Items without original packaging
- Final sale items (clearly marked)
3. Return Time frames
3.1 Standard Returns
- Regular Items: 30 days from delivery date
- Holiday Items: Extended to January 31st for December purchases
- Gift Items: 30 days from gift receipt date
3.2 Defective Items
- Manufacturing defects: 90 days from delivery
- Quality issues: 60 days from delivery
- Size issues: 30 days from delivery
4. Return Process
4.1 Initiating a Return
1. Contact our customer service team
2. Provide order number and reason for return
3. Receive return authorisation number
4. Package items securely with original packaging
5. Ship items using provided return label
4.2 Return Authorisation
- Return authorisation number required for all returns
- Valid for 14 days from issue date
- One authorisation per order
- Must be included with returned items
5. Refund Methods
5.1 Refund Processing
- Refunds processed within 5-7 business days
- Original payment method will be credited
- Processing time may vary by payment provider
- Refund confirmation sent via email
5.2 Refund Amounts
- Full Refund: Items in original condition
- Partial Refund: Items with minor wear (up to 20% deduction)
- No Refund: Items damaged by customer or outside return window
6. Exchange Policy
6.1 Size Exchanges
- Free size exchanges within 30 days
- Available for rings, bracelets, and necklaces
- Size exchange form required
- Customer pays return shipping, we pay exchange shipping
6.2 Style Exchanges
- Style exchanges available for equal or higher value items
- Price difference must be paid for upgrades
- Refund issued for downgrades
- Exchange must be initiated within 30 days
7. Shipping Costs
7.1 Return Shipping
- Defective Items: Free return shipping
- Size Exchanges: Customer pays return, we pay exchange
- Regular Returns: Customer pays return shipping
- Free Return Label: Available for orders over $200
7.2 Original Shipping
- Original shipping costs are non-refundable
- Exception: Defective or incorrect items
- Gift wrapping costs are non-refundable
8. Quality Inspection
8.1 Inspection Process
- All returned items undergo quality inspection
- Inspection completed within 3-5 business days
- Customer notified of any issues
- Refund processed after approval
8.2 Quality Standards
- Items must be in original condition
- No signs of wear or damage
- Original tags and packaging required
- No alterations or modifications
9. Special Circumstances
9.1 Defective Items
- Manufacturing defects covered for 90 days
- Quality issues covered for 60 days
- Free return shipping provided
- Replacement or full refund offered
9.2 Incorrect Items
- Our error: Full refund including shipping
- Free return shipping provided
- Correct item shipped at no cost
- Apology gift included
10. Gift Returns
10.1 Gift Recipients
- Gift recipients can exchange items
- Store credit issued for returns
- Gift receipt required for returns
- Original purchaser can request refund
10.2 Gift Givers
- Original purchaser can return gifts
- Refund issued to original payment method
- Gift recipient notification optional
11. International Returns
11.1 International Return Process
- Same return policy applies internationally
- Customer responsible for return shipping
- Customs duties non-refundable
- Return authorisation still required
11.2 International Refunds
- Refunds processed in original currency
- Exchange rate differences may apply
- Processing time may be longer
- Bank fees may apply
12. Store Credit
12.1 Store Credit Option
- Store credit available for all returns
- No expiration date
- Transferable to others
- Can be used for any purchase
12.2 Store Credit Benefits
- Instant credit upon return approval
- No waiting for bank processing
- Can be combined with other discounts
- Email confirmation provided
13. Contact Information
For returns, exchanges, or refund inquiries:
Lavish Whim Customer Service
- Email: lavishwhim@gmail.com
- Phone: +92 327 4952566
- Hours: Monday-Friday, 9 AM - 6 PM EST
- Saturday, 10 AM - 4 PM EST
14. Policy Updates
We reserve the right to update this refund policy at any time. Changes will be posted on this page and will be effective immediately. Continued use of our services constitutes acceptance of any changes.
This Refund Policy is effective as of January 15, 2025, and applies to all purchases made through the Lavish Whim website.